Coinbase received over 900 complaints so far in 2018
Coinbase Inc. is one of the most successful online exchanges for virtual currencies although it’s been receiving countless complaints on the U.S. Consumer Financial Protection Bureau’s website. Well, not really countless: 293 in 2017 and over 900 in 2018. Some customers express dismay over multiple unauthorized charges to their credit cards, money disappearing and bank accounts drained to nothing on Reddit. Things have only gotten worse.
The platform is overloaded, and, as they justify, it is insanely hard to support 100,000 new users every day. Millions of customers trust the company, but the trust they have will get weaker and weaker. To fix the reputation and get rid of more popping up issues, Coinbase will increase the support team from 200 to 500.